Terms of Service

Last updated 14 September 2026

Thank you for choosing Nectabl. These Terms of Service (the “Agreement”) govern your access to and use of the Nectabl website, applications, software, artificial intelligence tools, optical character recognition tools and related services (together, the “Services”).

The Services are operated by E Jumbo Pty Ltd (ABN 56 600 704 916), an Australian company, trading as Nectabl (“Nectabl”, “we”, “our” or “us”). E Jumbo Pty Ltd is the company you are contracting with.

Please read this Agreement carefully. It is a legally binding agreement between You and Nectabl. You can start on the Free Plan without paying anything. By creating an account or using the Services, on the Free Plan or a paid plan, You agree to be bound by this Agreement. If You do not agree to it, You must not use the Services.

Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law, or any other right that cannot lawfully be excluded, restricted or modified.

Definitions

Agreement means these Terms of Service, including any documents incorporated by reference.

Allowance means the pages included in Your plan each month.

Business means the individual, business, company, organisation or other entity that acquires or uses the Services.

Credits means pages bought in a one-off page pack. Credits do not expire.

Customer Data means documents, receipts, invoices, statements, scans, images, text, information and other material uploaded or otherwise provided by You or on Your behalf for the purpose of using the Services.

Extracted Data means the information the Services extract from Customer Data, including any corrections You make to it.

Fees means the fees and charges for the Services, as displayed or otherwise notified to You before purchase or renewal.

Free Plan means the plan available without payment, with the Allowance shown on our pricing page.

Other Application means an application, product or service provided by a third party that integrates with or is used alongside the Services.

Page Count means the number of pages the Services detect in the files You upload, which is shown to You before any processing begins.

Personal Information has the meaning given in the Privacy Act.

Privacy Act means the Privacy Act 1988 (Cth), as amended or replaced from time to time.

Services means the Nectabl services, features and functionality made available to You from time to time, including document upload, OCR, AI-assisted extraction, automated checks, review, correction and export.

Third Party means a service provider we engage in connection with the operation, hosting, cloud infrastructure, AI processing, payment processing, email, security or delivery of the Services.

Team Member means a person the Account Owner has added to their account, who signs in with their own email address.

Account Owner means the person whose account holds the plan, Allowance, Credits and billing, and who manages its Team Members.

User means a person authorised to use the Services.

You means the Business and any authorised representative or User acting on behalf of the Business, or an individual user where applicable.

Interpretation

• Words in the singular include the plural and vice versa, and a reference to a person includes an individual, company, partnership, trust, body corporate, government body or other legal entity.
• References to legislation include amendments, replacements and subordinate legislation made under it.
• If something must be done on a day that is not a business day in Victoria, it may be done on the next business day.
• Headings are for convenience only and do not affect interpretation.

1. Agreement

1.1 This Agreement describes the terms governing Your use of the Services.

1.2 This Agreement incorporates by reference our Privacy Policy and any additional plan, ordering or payment terms disclosed to You before they apply.

1.3 If an additional term conflicts with this Agreement, the additional term applies only to the extent of the inconsistency and only to the relevant Service.

2. Your account and your right to use the Services

2.1 The Services and their underlying software, design, branding, documentation and other materials are protected by copyright, trade mark, trade secret and other intellectual property laws. Subject to payment of any applicable Fees and compliance with this Agreement, we grant You a limited, non-exclusive, non-transferable right to use the Services for their intended purpose while You are entitled to access them.

2.2 You must not, and must not permit any third party to:

• provide unauthorised access to the Services to another person;
• reproduce, modify, copy, sell, lease, rent, resell or commercially exploit the Services except as expressly permitted;
• decompile, disassemble or reverse engineer the Services, except to the extent that restriction is prohibited by law;
• make the Services available on a file-sharing or unauthorised hosting service;
• use the Services in a way that breaks the law or the rights of another person; or
• circumvent security, access controls, usage limits or technical restrictions.

2.3 To use the Services:

• You need a working email address. There is no password — You sign in by clicking a link we send You, so keep control of that inbox.
• One account per person or business. Creating extra accounts to get around the Free Plan Allowance is a breach of this Agreement. People who work together share an account as a team rather than opening one each.
• You are responsible for what happens under Your account.
• You must be at least 16, and old enough to enter into a contract where You live. Nectabl is a business tool and is not intended for children.

2.4 On plans that include more than one person, the Account Owner may invite Team Members up to the number of people the plan includes. On a team:

• every Team Member can see, correct, export and delete the account's batches and documents, and uses the account's Allowance and Credits;
• documents a Team Member uploads belong to the account, and stay with it if they leave or are removed;
• only the Account Owner manages billing, invites and removes Team Members, deletes all of the account's documents at once, or closes the account;
• the Account Owner is responsible for having the authority to share the account's documents with each Team Member, and for what Team Members do on the account.

A plan with fewer people than the team has can be chosen only once the team fits it. If a plan changes by another route, such as cancelling through Stripe, the team keeps working but cannot invite anyone until it fits the plan again.

3. Plans, pages and payment

3.1 For paid plans and page packs, the price, billing cycle, included Allowance or Credits, and any renewal terms are disclosed before You purchase or subscribe.

3.2 Prices are quoted in US dollars unless we show You a local currency. Where we quote US dollars, the price excludes tax, and any GST or VAT Your country charges is calculated and added at checkout. Where we quote Australian dollars, the price shown includes GST and is the total You pay. Nothing further is added at checkout.

3.3 Payments are processed by Stripe, which is the merchant of record for Your purchase and is responsible for collecting and remitting the tax on it. Your receipt and Your card statement will both show Link, which is Stripe's checkout service, rather than Nectabl. You can see Your orders, change Your payment method and cancel a subscription at link.com, or by writing to us. You authorise Stripe to charge Your nominated payment method for Fees properly due under the plan or pack You bought.

3.4 Usage is metered in pages, not documents. One image is one page and a ten-page PDF is ten pages. Your Allowance resets on the anniversary of Your signup, not on the first of the month, and unused Allowance does not roll over. Credits do not expire. Your Allowance is always used first, so Credits You paid for are never consumed while included pages sit unused.

3.5 After You upload files, the Services display the Page Count before anything is processed. You are responsible for checking the Page Count before You confirm it.

3.6 When You confirm the Page Count and start processing, one page is deducted from Your Allowance, or from Your Credits once the Allowance is used, for each page in the confirmed Page Count. Pages are deducted at this point because that is when documents are read. Reviewing, correcting, exporting and downloading the results cost nothing further.

3.7 If You believe the Page Count is wrong, do not confirm it; correct the upload where possible or contact support@nectabl.com. If we fail to process pages You were charged for, or pages are deducted because of a system error, we credit those pages back, whether or not the refund period in clause 3.10 has passed.

3.8 The Free Plan needs no payment details, and You will not be charged unless You buy a paid plan or a page pack.

3.9 Subscriptions renew automatically until You cancel. You can cancel any time from Your account, at link.com, or by contacting support@nectabl.com, and You keep access until the end of the period You have paid for.

3.10 If Nectabl does not work for You, email us within 14 days of paying and we will refund the part You have not used:

• Processed no pages? You get the whole amount back.
• Processed some? We refund in proportion to what is left. Use 100 pages of a 1,000-page plan and 90% comes back.

3.11 We may change the price of subscriptions or page packs from time to time. A price change does not affect Fees already paid or Credits already bought. For a material increase to a subscription, we will give You reasonable notice before the new price applies at renewal, and You may cancel before it takes effect.

3.12 Nothing in this clause limits any right You have to a refund, a credit or another remedy under the Australian Consumer Law.

4. Access, devices and technical requirements

4.1 Using the Services may require compatible devices, internet access, supported software and current browser or operating system versions. You are responsible for obtaining and maintaining these.

4.2 We do not control telecommunications or internet services supplied by third parties, and interruptions to those services may affect access to the Services.

5. Your personal information

5.1 We handle Personal Information in accordance with our Privacy Policy and applicable Australian privacy law.

5.2 Our Privacy Policy explains the Personal Information we collect, why we collect it, how it is used and disclosed, which overseas recipients receive it, how You can request access or correction, and how complaints are handled.

5.3 Where You upload documents containing Personal Information about another person, You are responsible for having a lawful basis or appropriate authority to collect, use, disclose and upload that information. If You process documents on behalf of clients, You are responsible for having their consent and for Your own obligations to them.

5.4 We use Customer Data and Extracted Data only as reasonably necessary to provide, secure, maintain and support the Services, comply with law, and prevent fraud or abuse. We do not use Your Customer Data or Extracted Data to train AI models. Our Privacy Policy explains how our AI provider handles the documents it reads for us.

6. Customer Data and use of the Services

6.1 As between You and Nectabl, You keep all right, title and interest in Your Customer Data and Extracted Data. Nothing in this Agreement transfers ownership of either to us.

6.2 You are responsible for the legality, accuracy, reliability and quality of Customer Data that You or Your Users provide through the Services, and for having all rights, permissions and authorities needed to provide it to us and have it processed under this Agreement.

6.3 You authorise us and our Third Parties to host, store, copy, transmit, process and analyse Customer Data — including sending it to our AI provider to be read — only as reasonably necessary to provide, maintain, secure and support the Services, comply with law and perform functions You request.

6.4 The permission in clause 6.3 is limited to the purposes in this Agreement and our Privacy Policy, and gives neither us nor any Third Party ownership of Your Customer Data.

6.5 Original files uploaded to the Services, including receipts, invoices, statements, scans and other source files, are deleted automatically 30 days after upload. You are responsible for keeping copies of any original documents You need for tax, accounting, legal, regulatory or business purposes. Nectabl is not document storage and does not replace any statutory record-keeping obligation.

6.5A If Your plan includes email forwarding, Customer Data includes what is forwarded to Your Nectabl address. Forwarded documents are not read, and no pages are charged, until You choose to process them; those still waiting 30 days after they arrive are deleted automatically. We accept forwarded mail only from addresses You or Your team have allowed, and You are responsible for forwarding only documents You are entitled to provide to us. Forwarding is part of a paid subscription and stops accepting mail when that subscription ends.

6.6 Extracted Data stays in Your account so You can come back to a batch, until You delete that batch or close Your account. You can delete any batch yourself at any time. Nectabl is not a permanent record system: download and keep any Extracted Data You need. Our Privacy Policy explains how long deleted data can remain in database recovery before it is gone.

6.7 You must not upload, transmit or use content through the Services that is unlawful, fraudulent, defamatory, infringing, malicious, misleading, deceptive, privacy-invasive or harmful, including malware or files crafted to attack the Services, or content You do not have the right or authority to use.

6.8 You must not attempt to gain unauthorised access to the Services or another user's account, interfere with the Services, introduce malicious code, conduct unauthorised security testing, or use the Services in a way that materially disrupts other users.

6.9 Plan limits on pages, file size and concurrent batches exist to keep the Services running for everyone. We may suspend an account that is deliberately circumventing them, attacking the Services, or processing documents at a scale that destabilises them. Where we can, we will contact You first.

6.10 Where reasonably necessary to operate or secure the Services, comply with law, investigate suspected misuse or enforce this Agreement, we may review, restrict access to or remove Customer Data. We will exercise this right reasonably and proportionately.

6.11 If You give us feedback, suggestions or ideas, You grant us a non-exclusive, worldwide, royalty-free right to use that feedback to improve or develop the Services. This gives us no ownership of Your confidential business information, Customer Data or Extracted Data.

7. Additional terms

7.1 Quality of uploaded documents and images

You are responsible for making sure the invoices, receipts, documents, images and other materials You upload are clear, complete and legible enough to be processed. Where You upload an image or scan of a document, You should make sure, where reasonably practicable, that:

• the entire document is visible;
• the image is in focus and sufficiently clear;
• important text, figures and details are not obscured, cut off or blurred;
• lighting, shadows, glare or reflections do not materially interfere with readability; and
• the image quality is reasonably suitable for automated processing.

Poor image quality, incomplete documents, handwriting, damaged documents, unusual formatting, glare, shadows or other visual limitations may affect the accuracy or completeness of the information extracted.

7.2 Reliance on Customer Data

You acknowledge that we rely on the accuracy, completeness, legibility and quality of the materials supplied by You or on Your behalf, and You are responsible for making sure they are accurate, complete and suitable for the purpose You use the Services for. Unless expressly agreed, we are not required to independently verify, audit or confirm the accuracy, authenticity or completeness of Customer Data.

7.3 AI, OCR and automated processing

The Services use optical character recognition, artificial intelligence and other automated technologies to identify, extract, classify, organise and convert information in Customer Data. They are designed to give a high level of accuracy on clear, complete, legible documents with standard printed text and formatting. Accuracy may be affected by the quality, format, layout, language, handwriting or condition of a document or image.

7.4 Review and correction before export

The Services let You review and correct Extracted Data before exporting it to CSV, JSON, Excel or another supported format. Where the Services mark a result for Your attention, You should review it carefully and, where necessary, correct it before exporting or relying on it. Pages are deducted when You confirm the Page Count and start processing, as described in clause 3.6.

7.5 Accuracy, checks and Your review

The Services check each result and mark anything that needs Your attention — for example, line items that do not add up to the total, tax higher than the total allows, a missing total or date, a likely duplicate, a date that could be read two ways, or a reading the model reported being unsure of. We show You these checks rather than a single confidence score, because arithmetic is a more reliable signal than a model's assessment of itself.

Our checks catch a lot and will never catch everything. A result that passes every check can still be wrong, and we do not warrant that any extraction is correct. You remain responsible for reviewing all Extracted Data before You rely on it, and particularly anything handwritten.

Nectabl is not responsible for errors in information the Services clearly marked for review where You proceed without correcting or confirming it, except to the extent that liability cannot lawfully be excluded or the loss was caused or contributed to by our breach, negligence or other liability under applicable law.

7.6 No professional advice

Unless expressly stated otherwise, Nectabl does not provide legal, accounting, tax, financial, audit or other professional advice. Nectabl is not an accountant or a bookkeeper; the Services are a tool for document processing, data extraction and related administrative tasks. You should get advice from an appropriately qualified professional where necessary.

7.7 No guarantee of tax or accounting treatment

Unless expressly stated otherwise, Nectabl does not determine or guarantee:

• whether an expense is deductible;
• whether GST or another tax has been correctly charged or recorded;
• whether a receipt, invoice or other document satisfies Australian Taxation Office or other regulatory record-keeping requirements;
• whether an accounting classification or category is correct; or
• how information should be reported in a tax return, financial statement or other official document.

You remain responsible for verifying these matters where relevant.

7.8 Third-party services

The Services rely on third-party products and services, including cloud hosting, AI processing, payment processing and email, and may integrate with Other Applications. Your use of a third-party service may also be subject to that provider's own terms and privacy practices. We are not responsible for services controlled independently by third parties, except to the extent required by applicable law.

7.9 Communications

We may send You operational communications reasonably necessary to provide the Services, including sign-in links, account notices, security alerts, payment notices, service updates and important legal notices. Marketing communications will be sent in accordance with Australian law, and You can unsubscribe using the method provided in each one.

7.10 Sign-in and account security

You sign in with a link sent to Your email address, so the security of Your account depends on the security of that inbox. You are responsible for keeping control of it and for taking reasonable steps to prevent unauthorised access to Your account. You must tell us promptly if You become aware of, or reasonably suspect, unauthorised access to or use of Your account.

7.11 Customer support and availability

Customer support is available by email at support@nectabl.com. We aim to give prompt and helpful support and will use reasonable endeavours to investigate and resolve reported issues as quickly as practicable. Response times may vary with the nature and complexity of the enquiry, and we may prioritise issues that materially affect access to or use of the Services.

Service availability. We use reasonable endeavours to keep the Services available and performing well, but we do not promise uninterrupted service. Temporary interruptions may be needed for maintenance, upgrades, security improvements or other technical requirements, and we will take reasonable steps to minimise disruption and restore normal service as soon as practicable.

Planned maintenance. Where planned maintenance is expected to materially affect access to the Services, we will use reasonable endeavours to give You at least 12 hours' notice, where practicable, and to schedule it at times intended to minimise disruption.

Unscheduled or emergency maintenance. Urgent maintenance may occasionally be needed to address unexpected technical issues, security risks or service interruptions. We will use reasonable endeavours to minimise disruption, keep affected users informed where appropriate, and restore the Services as soon as practicable.

Changes and discontinuation. We may change or discontinue features. If we shut Nectabl down, we will give You at least 30 days' notice and time to export Your data, and refund any unused prepaid balance.

8. Warranties and the Australian Consumer Law

8.1 Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law, where doing so would be unlawful.

8.2 Subject to clause 8.1, the Services are provided “as is”. To the maximum extent permitted by law, we exclude implied warranties and do not warrant that the Services will be uninterrupted, error-free or suitable for every particular purpose.

8.3 Where the law permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to supplying the Services again or paying the cost of having them supplied again.

9. Limitation of liability and indemnity

9.1 Subject to clause 8 and to the maximum extent permitted by law, we are not liable for indirect or consequential loss, including lost profits or lost data.

9.2 Subject to clause 8 and to the maximum extent permitted by law, our total liability to You for all claims arising out of or in connection with this Agreement or the Services is limited to the Fees You paid us in the 12 months before the claim arose.

9.3 We are not responsible for loss caused by incorrect information supplied by You, Your failure to review Extracted Data where review was reasonably necessary, unauthorised use caused by Your failure to take reasonable security precautions, or third-party systems outside our reasonable control, except to the extent the loss was caused or contributed to by our breach, negligence or other liability that cannot lawfully be excluded.

9.4 You are responsible for the documents You put into Nectabl. If someone brings a claim against us because of something You uploaded — because You did not have the right to process it, or because processing it broke an obligation You owed them — or because of Your unlawful use of the Services or material breach of this Agreement, You agree to cover the loss and reasonable costs we incur dealing with it. This does not apply to any part of a claim caused or contributed to by our own breach of this Agreement, our negligence, or our failure to meet an obligation the law does not let us contract out of.

9.5 Every limitation or exclusion in this Agreement is subject to applicable law and does not apply to the extent it would be unfair, void or unenforceable.

10. Changes to this Agreement

10.1 We may update this Agreement where reasonably necessary because of changes to the Services, applicable law, security requirements or reasonable business operations.

10.2 We will email You before a material change takes effect.

10.3 Where a material change substantially alters the rights of a paying user during a paid period, we will give You a reasonable opportunity to cancel before the change takes effect.

10.4 Continuing to use the Services after an updated Agreement takes effect means You accept it, provided You were notified in accordance with this clause.

11. Ending the Agreement

11.1 You may stop using the Services at any time, and may cancel a subscription in accordance with clause 3.9.

11.2 You can close Your account at any time, from the Account screen. An Account Owner must remove their Team Members first. A Team Member closing their login removes only their login; the account's documents stay with the account. For an Account Owner, closing does four things at once, and none of them can be undone:

• Your uploaded documents, and everything extracted from them, are erased immediately.
• Any subscription You hold is cancelled immediately. You will not be charged again.
• The remainder of a period You have already paid for is not refunded — unless You are still inside the 14 days in clause 3.10, in which case the refund rule applies instead.
• Unused page-pack credits are forfeited. If You want them refunded, email us before closing the account.

If cancelling Your subscription fails for any reason, we stop and delete nothing. You will never be left paying for an account that no longer exists.

11.3 We may suspend or restrict access where we reasonably believe it is necessary because You materially breach this Agreement, use the Services unlawfully, create a material security risk, fail to pay Fees after reasonable notice, engage in fraud or abuse, or where suspension is required by law.

11.4 Where reasonably practicable, we will give You notice and an opportunity to remedy a breach before closing a paid account, unless immediate action is reasonably necessary for security, fraud prevention or legal compliance. If we close an account for breach, we will refund any unused prepaid balance unless the breach was deliberate abuse.

11.5 After an account is closed, we keep only the minimum billing record the law requires, and anything else described in our Privacy Policy.

11.6 Ending this Agreement does not affect rights and obligations that have already accrued. Clauses which by their nature are intended to survive will continue to apply.

12. Export controls and sanctions

12.1 You must comply with applicable Australian export control, sanctions and trade laws when using the Services.

12.2 You must not use the Services to export, re-export, transmit or make available software, technical data or services in a way that breaks applicable law.

13. Governing law and disputes

13.1 This Agreement is governed by the laws of Victoria, Australia.

13.2 If You have a complaint or dispute, please contact support@nectabl.com. We will try to resolve it reasonably and in good faith.

13.3 Nothing in this Agreement prevents either party from exercising a statutory right, complaining to a regulator, tribunal or ombudsman, or starting proceedings in a court or tribunal with jurisdiction.

13.4 Subject to any statutory right You have to bring proceedings elsewhere, You and we submit to the non-exclusive jurisdiction of the courts and tribunals of Victoria, and of the courts able to hear appeals from them.

13.5 We do not represent that the Services are lawful or appropriate in every jurisdiction. You are responsible for complying with the laws that apply to Your use of the Services where You are.

14. Language

14.1 If this Agreement is translated into another language, the English version prevails to the extent permitted by law if the two are inconsistent.

15. General

15.1 This Agreement, together with the documents it incorporates by reference, is the whole agreement governing Your use of the Services and replaces prior understandings about the same subject.

15.2 If any provision is invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the rest of this Agreement continues in effect.

15.3 A failure or delay in exercising a right is not a waiver of it.

15.4 You may not assign this Agreement without our written consent, which we will not unreasonably withhold. We may assign it as part of a genuine corporate restructure, merger, acquisition or sale of substantially all relevant assets, provided the assignment does not materially reduce Your rights under it.

15.5 The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Contact

E Jumbo Pty Ltd (ABN 56 600 704 916), trading as Nectabl
Unit 201S, 883 Collins Street, Docklands VIC 3008, Australia
support@nectabl.com